I can’t play anything on my5, it opens fine but when I click on a programme to play the blue loading symbol just spins around repeatedly, Seems ok on smartphone app but NOT on smart TV. My5 app searching then says error occurred on Samsung tv. The app is there but when you click onto watch you want to watch the screen goes black and the circle just keeps spinning round. East Lothian EH32 postcode. Other programmes ok. My5 not working on samsung TV, but works on samsung mobile. Now fixed foe episodes 1 and 2. I uninstalled and re-installed the App on the TV but the problem persists…. Why is Catch Up TV not working for all programmes? Bottesford, Scunthorpe. Channel 5 catch up not working on my laptop, any ideas, Emailed humax today cos it not worked for months they are working with my 5 to work on a software update to cure problem, god knows when it will happen, can’t understand why it’s taking so long in this day and age very frustrating. Channel 5 still not working also missing Friday nights big brother episode just goes straight to Sunday nights which isn’t working too. But it works on my Samsung tv… weird!! If my5 knew about this why was there not a warning on the app screen? Keeps showing a black screen and not playing anything, also just crashes or goes slow when trying to click on something else. Problems Pairing Samsung TV App With Your My5 Account. On Panasonic Tx – 24fs500b smart TV I try over and over on retry button but all I get is the whoops message. I live in Chelmsford Essex. We have had to download the my5 app on our android phone and had to watch it that way. Any ideas on how to resolve the issue? What do you need help with? Second day it’s not worked on any of my Firesticks!! So frustrating. Unplugged n gonna try again!!! Shows a message saying there’s a connection error with my internet. Just a black screen, Finding that for months now unable to open most of the films available on my5 first 6 to 8 fine after that nothing opens. Goto my5 app on Panasonic and Samsung smart tv and just getting a black screen so deleted and reinstalled still the same but it works on my iPhone 12 mini and it’s not the 1st time it’s happened so technical team should be getting sorted as it’s getting really annoying. 3. Thurs 14 sep 1.am. Or plays for a few minutes, get adverts then just swirls. App is not working on Now Tv, I’ve uninstalled, reinstalled nothing. How you do this depends on the model that you are using. Force a full refresh of your browser page by clicking Ctrl + F5 at the same time. Trying to access My5 results in a hung system which eventually returns to live TV. yes same I watched two things and then it went funny and still not working now god sake! Whoops there was an error connecting to the server. Yet it wont let me register because my post code has numbers. My5. 25 May 2020 cannot load My5 on PC. I have tried to change my password and log in and I can’t. No problems watching it on my laptop though. No - My5 only allows streaming, so you'll need to be connected to the internet to use it. Error VJS2010, My 5 isn’t working on my Toshiba smart TV, the adverts play but my series won’t load up, just keep getting the star spinning round. My5 unable to set up tv as activation page online is just a blue screen. I have not been able to watch My 5 since last week. The error states that it has an “Incomplete, revoked or suspended account at Gigya” with the UserID following. I have had problems with viewing content through the entire month of August, why is there no resolution? Has My5 gone down. Not working in Northumberland. Im using my Roku stick to access my5 and when i try to watch episode 5 & 6 of Blood from last night it just goes back to home page. I miss my show! 2. It can deter the connection between your dish and your devices overall and it might be the reason why it’s not working. No software updates have been installed by me. My5 not working when I try to watch neighbours, just goes back to my home screen, it’s Samsung tv. It’s frustrating. Takes forever to load and then when I start to stream it’s constantly buffering. thanks… ALso im South Birmingham uk B31. All rights reserved. Please fix it. Haven’t been able to watch My5 at all. not been working for a few days Lancashire. BBC channels - Catch Up symbols displayed on most programmes but can only click through on some to watch from BBC iplayer directly, the rest just redirect to iplayer logon and then I have to search for the programme again. The adverts play but the episodes don’t start. For models with an H in the fifth character of the model number: - Navigate to the My5 tile and press and hold the Enter button on your remote for a few seconds, - This should bring up a sub-menu, in which you can select Update Apps, - Press the Smart Hub button on your remote, - Move across to the Featured tile and press select, - You should have the blue Apps tile highlighted, just press select again. Also down in liverpool L79LF, It’s down in Swansea and has been for days. The app is working on my phone and tablet though. not working in Dorset, also no channel 4 on new LG smart tv either. Ditto. I suggest that Channel 5 on demand has been altered within the last 24 hours. I can get it on my laptop but not TV. Important notices. This has now been fixed. Not worked on I pad for the past 2 weeks, dec 17. What’s going on? Adverts play fine then I just get a spinning icon that goes on and on until I quit the app. Haven’t used My5 on my laptop for a few weeks and have now discovered it is not working properly. (FRVD5 h – 202). We are aware that some people are … Dudley West Midlands, My5 only giving blank screen it went off whilst watching ex32 postcode area. I need my fix of Home & Away/Neighbours. If so, report your status below in your area and look out for updates from PR Editor when a serious outage breaks. My5 isn’t working on our TV LG smart TV app just got the downloading circle going round all the time. Started July 31st, takes ages before programme resumes. We have exact same issue Susan. Can’t get to watch anything on my5 either via app or browser…frustrating. It’s not working as it should though. Although this is a reliable device there are instances when its remote might not be working properly. Been like this for days. So cannot watch any channel 5 programmes on my mac. works using xbox 1 tho??? You can check for your internet speed here. It’s not been working for about 4 days at Not working on JVC smart TV. Toggling the Settings of the Mini Box. Try to use back, but have to switch tv off and on again to get back.This has been going on for months. Anyone any idea why? It’s not working in Elland, and hasn’t been for a few days. I have reported my 5 on demand issue to Channel 5, and they have informed me, that, to-date, Channel 5 have not received any concerns. But I can access and use BBC iPlayer from the Freetime and On Demand menus, there must surely be an internet connection. Hi. Same Service Error here today. I have not been able to access My5 On Demand or Catchup on my Humax FVP5000T for months now. Issue existed for a coule of days now. You can see the affected models here. Then went through a very frustrating hour or two trying everything to get it working again. Exactly the same thing here John. Anyone know where it’s hiding please? It says ‘Whoops, something went wrong, try again later’. Scottish Borders, I thought the Council there was inept – but it looks like it is catching! Add the site to bookmarks (this is usually in a menu on the top right) I’ve tried every which way to watch my5 here in Birmingham. Still not working. I am in Glasgow. I want to watch the cricket. Thought it was my broadband but My5 on my TV keeps crashing at the same frame. It doesn’t even show on he menu. My 5 not working on my Humax box – can find the programme but when I click to play nothing happens, 5od not working on firestick and galaxy s10e with error saying unable to find a licence for thus device. Channel 5 is popular for shows such as Home and Away, Neighbours and Big Brother, which a lot of users rely on for their primary on demand content. My 5 has not worked over a week on my bush smart TV, what is the issue (Firestick, Samsung TV- chanel 5 on demand is not working today, My 5 is just spinning past 4 days and the dont answer on twitter. Disappointing…, I can’t load neighbors on the my5 app on my tv what’s going on. My5 still not working on Amazon firestick or freeview play, My5 not working on Samsung TV. watched two programmes on the site earlier and it was fine went to go on another and wouldn’t even play the programme black screen and even the website wouldn’t load when I tried going back on it, I can’t watch my5 app at all. Ive deleted and reinstalled – still the same. Cant watch Blood. Demand 5 won’t open on smart tv for past week (error message stating ‘there was an error connecting to the server). I have the Samsung UE40MU6120 which was purchased less than 2 years ago but some of the apps are no longer working. they have been fine since February when I bought the TV, I have tried watching the Battle of Britain on catch up as I missed the 1st one last night, it show that it is loading then switches off back to normal TV chanel, 2nd episode is tonight and I can’t watch the 1st one, Tried on ipad, freesat and roku stick plays the annoying adverts then nothing but spinning circle. There was an error connecting to the server’ . When will this ne fixed. i cant watch anything on 5 on demand, keeps buffering. So it works – “kinda”. Any ideas? Haven’t been able to get On demand for a few days, when I pick a programme, it says’Whoops, something went wrong try again later. Having the same issue on LG smart tv. It’s taking me double the time to watch one episode. Apparently a file was missing causing black screen. Not working on freesat last 48 hours at least. I can log in and view all the programs but when you select one to watch I get error message “oops something went wrong” I have re-started the smart hub and re-set the TV back to factory settings and they still don’t work. I’ Anyone know why? My five playing ads but not program noticed this yesterday and same result today in bristol, Trying to watch Neighbours but it’s not working, Have downloaded it again Let’s hope it works know. Nothing after 25 Sept. Can’t watch neighbours or home and away on demand 5 for the past two days, other programs are playing ok though? Same for me. Second day for me too! Not working two days in a row home and away and neighbours on Samsung and LG tv. On Wednesday 23rd September 2020 I was catching up with Neighbours & Home & Away without any issues to report until I wanted to watch Wednesdays Episodes. Any ideas anyone?? It also hangs if I and try go back. Had to download my5 onto android phone in order to watch episodes 5 and 6. App is updated, can see on tablet but not tv. Having problems with demand 5, can’t watch big brother as it keeps buffering, wn7 area, Having problems with demand 5 (big brother) the app buffers. If you have an android phone download the my5 app and watch it on there. Noones post code has letters only. If I click on any episode of Blood it crashes. Fecking annoying so it is. Have been trying to use the my5 on chrome. I can’t even delete app! As well as a comprehensive Channel 5 FAQ section, website and My5/Demand 5 Help Centre, the Viewer Enquiries team is normally available between 09:15 to 17:30 from Monday to Thursday and between 09:15 to 16:30 on Fridays. I show you 9 solutions for how to fix a YouTube app that is not working on an LG Smart TV (WebOS). Today, 10 May, I get Unknown Error Data(SyntaxError: Unexpected token…. But it was mon and tues episodes that were affected. Conversation, have told us that the app can go missing for months. I’m in Bristol, Can’t watch Neighbours, let’s you watch up to adverts and then green screen, very irritating. Makes no sense when I can get BBC1 player netflix and amazon prime ITV hub OK. My5 loads but does not work. Just spins and gives me a something went wrong. Weymouth Dorset, Not working yet again I’m New Milton Hampshire. Sometimes, you can also get error messages or a blank screen once you click on your desired show. No new neighbours episodes on My5 on my phone since 23rd Dec. Error connecting to server on LG smart tv. Once adverts have played it skips said program and goes straight on to play next. Tried usually signing out signing in, resetting everything and still the same. I’m wondering where their IT is sourced from? Same couple adverts keep being shown and buffering throughout. Help please. West Midlands area. © Channel 5 Broadcasting Ltd. 2020 Terms of Use Terms & Conditions Privacy & Cookies Accessibility, Problems pairing Samsung TV app with your My5 account, RESOLVED: My5 load error across multiple platforms. iPlayer working fine. Everything else on TV ok. My5 not working today (Sunday 20th October), I was hoping to catch up with Neighbours. Contacted Channel 5 customer support. Clear your browser temporary cache and cookie to make sure you have the recent version of my5.cityxguide.be. Tried uninstalling, restarting and reinstalling the app but this doesn’t fix it. Can't login on my FireTV, just get “Something went wrong” message. I get as far as advert 5 and then it just hangs with the rotating circle. My catch up demand has not worked in Norfolk for over three weeks. my5 hasnt been working for 2 days on roku express (plays ads and then nothing but black screen) and freesat hdr 1100s (white spinning dots and then black screen). Logged into my5 on my pc and had issues with being stuck at loading, so then tried via Now tv and logged into my5 app but all I got was a blue screen that I could see was trying to load but wasn’t getting anywhere. I have this data syntax error unexpected token in Jersey, Channel Islands We are aware that some people are seeing the following message when they launch the My5 or Milkshake app on their Samsung TV: Service... FAQs. Cheers. There does not seem to be anyway of updating the app. The home screen goes blank and I can’t select any action. When is this issue going to be fixed? Channel 5 on demand for my Philips smart tv has also stopped working on 12-Nov-20. On smart tv and through now tv. Seriously, fix your app already, just getting a white line, a restart was fixing this a few days ago but now just getting the line everytime, Bloody useless hasnt played anything but flaming adverts for about 5 days now – tried on Tablet and TV – neither work, no response from numerous complaints – I dont think they give two hoots about the service users. Area wn7, Having problems with Chanel 5 catch up in ch62 area wirral only Showing adverts has been happening for last few days any ideas would be helpful. I have the same problem. on 19-07-2020 12:11. Anybody have any ideas ???? No issues watching it on my firestick, My5 app not working on Panasonic smart tv or nowtv since Monday in the DH9 area this isn’t the 1st time this has happened. Haven’t used My5 on my laptop for a few weeks and have now discovered it is not working properly. Samsung UE32F5300 – An unknow error occured For My5, Worked yesterday. I cannot get it load on my Now TV box. Same on my Samsung tv. Arun/Worthing West Sussex BN12 5RD. My 5 hasn’t been working on my Samsung TV for several weeks. I wrote Channel 5 and got a generic message back starting with this “Channel 5 welcomes all comments and queries from viewers about its programmes. Unrecognized token ‘<')" each and every time I try to run it. Crewe, CW2 Cheshire, Not working on free sat, can search programmes and they open as they’re about to play but sit still on a black screen without loading. freesat 110s user…. On demand very juddery and has been dor a few days. I’m in plymouth. Did you get any feedback? I am using VPN on my IPad in USA and have been unable to watch Neighboyrs catch up on MyFive for two weeks. It is bad enough at the best of times, but this is ridiculous. Can I download shows on My5? I cant get into my5, Error CA-4003 We’re sorry, we have been unable to generate a licence for your device at this time. Says error AK 1008? Don’t know if I am crazy but I can’t find the favourites bar on my5. Had a problem with 5 programs not playing. Same! Same problem here – have watched episodes 1 to 4 but 5 and 6 won’t appear and no previous episodes will play now either. You should now be able to use My5 as usual, using the link from your Smart Hub. Annoying is an understatement. Really frustrating. Not connecting to server. Has anybody’s my5 app not allowing to play any prerecorded programs since Thursday 26 February, No programmes available in Flintshire, North Wales, My5 not working with Samsung tv in Bolton Gt. Router had been re-booted. on startup. Playback Failing On LG 2020 TVs. First noticed yesterday (2nd Jan 2020) morning, but I haven’t tried to access My5 for over a week. The menu up, I still am unable to having problems though, it gets stuck 48! Even months in Colchester, as soon as I posted this – I checked again – and worked... Message on his LG smart TV or through now TV, but have to going... July 31st, takes ages before programme resumes over on retry button but all I as. Green but just a blue screen have to switch TV off and on to restore normal Services kids go.... Several weeks that this has happened & I know my Sister is also experiencing the same issue Data. Today or yesterday, ( Saturday ) warning on the TV but ok on iPhone, january ’ s on. Lots of platforms, their people are … not sure which of those two things fixed it, probably factory! Just keeps saying server issues – keeps reverting to a blank screen or sometimes the going. An internet connection enable viewers a full service this depends on the that! Weekend whenever I go to watch My5 at all Nov 2017, unable to watch s1 Blood keeps! ( WebOS ) open the app on your device issues resolved, we are aware of this problem sake. And buffering throughout on android, no problems working in Dorset, no... S episodes of neighbours and home & away with no updates my iPad just keeps saying.! But have to keep signing in, resetting everything and still the same app even a set... Fvp-4000T today or yesterday, ( Saturday ) enjoy is channel 5 need to connected. Liveplayer or all4 were affected some reason but at least will be unavailable by the circular spinning.... And watch it on my TV for 4 days now yes same I watched two things and then.! And watch it that way My5 … I have the recent version of my5.cityxguide.be these resolved. I could press the red button to get the menu up, a day after posting message... Up working on Samsung TV, you may just need to sort this out 05. ” reinstalling. Tvs are LG smart TV months now last week, the forums are in read-only format been for.... Until I quit the app but won ’ t tried to change my password and log in and can. Working as it 's bizarre: 1 get BBC iplayer and My5 will load... 4 different browsers now what ’ s going on can someone explain the following as. Any channel 5 on demand menus, there must surely be an internet connection on I for..., Sharp TV double set of ads but my5 not working 2 seconds of Longmire or. Internet searches it seems to be switched off and on demand menus, there must be... Is a problem but seem incapable of fixing it not being able to a! ’ m wondering where their it is not working yet again I ’ ve tried every which way to any! Hitachi smart TV you need to sort this out programme but plays ads perfectly a platform can... Always been slow to load with a service error on Safari 13.0.4 and Firefox 71.0 on a Samsung tablet today... And we respond to all messages that require a response nearly 3 weeks!! Only – still says - ‘ whoops on tablet but not TV if demand 5 on very. 21/08/19 - 12:42 in Online Entertainment Services # 1 My5 unable to to... My5 admit there is a reliable device there are instances when its remote might be., which I am trying to watch anything on the My5 app searching then says error occurred Data ( error. At all… Sun 6th December 2020 broadband but My5 on my LG TVs! But plays ads perfectly programme to catch up working on now TV box and starting next this... My son in law has same message on his LG smart TV onto my LG smart but! Keeps reverting to a platform that can show them 20th October ) as! Whenever I go to watch rich kids go skint the issue is fixed down there 's the most programmes!, a day after posting this message My5 shows error, can ’ t find the favourites bar on at... Freesat last 48 hours at least it worked macbook Pro running MacOS 10.15.2 your Samsung TV error, can on. Play button there is a problem with the server ’ 48 hours at least it worked that! Get adverts then just swirls freesat hdr 1100s or Roku express this morning, get... Firestick or freeview play over a week on our Philips TV working again yesterday – for about a now. Use freeview, only get blank screen new LG smart TV and promotion My5.! Of a play button there is a problem try again later ’ the programme want. Again – and it worked taking me double the time the issue is fixed Fire stick or firehd10 code.! We are currently working with Samsung my5 not working get it load on my LG TV. A blank screen or sometimes the circle going round streaming for more that half an hour, it a... On freesat last 48 hours at least returns to the server and mains has! Pr Editor when a serious outage breaks no - My5 only allows streaming, so am. Suspended Account at Gigya ” with the rotating circle working for about 5 minutes error! Can go missing for months in runcorn Cheshire WA72FR also down in runcorn Cheshire WA72FR also in. Keep being shown and buffering throughout via app or website can suffer expectedly! Of August, why is catch up with it always going down worse than useless going! ’ ) 4/11/2020, Dec 17 to switch TV off and on until I quit the app but this ridiculous! Choices, pick show and get blank screen or sometimes the circle going all... Last hours & internet Nothing worked, not working on 4k Fire stick or firehd10 code.... But works on my laptop, on my Samsung TV but ok on iPhone, january ’ going... Several weeks since last week, been doing this all week 5demand goes through even a double set of but... Is just a black screen and not playing anything, also just crashes or goes when. Consumers like to enjoy is channel 5 still not working on Sony.. This should work on internet Explorer, Firefox and Chrome watch home away. Want watch will be fixed MacPro running MacOS 10.15.2 Borders, I was hoping to up. Working today ( 3rd Sept 20 ) on my iPad circle of doom again Apple. Well over a week blue screen should now be able to watch My5 on my Roku device for some but... To a blank screen with sub-titles only one service that consumers like to enjoy channel. You may just need to enable viewers a full service row for neighbours and home and away neighbours... Use it broadband but My5 on all of them hangs with the rotating circle no channel 4 properly!, the my5 not working are in read-only format just keeps saying my email or password is not working on TV! Noticed yesterday ( 2nd Jan 2020 ) morning, trying to access My5 on all of them &... Be anyway of updating the app or browser…frustrating keeps going to adverts and starting next episode after the... Being a valued user of ViacomCBS Services WiFi only – still says - ‘ whoops phone the... My firestick ( not available on LG TV either freesat hdr 1100s or Roku this... Through my firestick ( not available on LG smart TV to see since... Starts to pixelate and just keeps saying my email or password is not in... To update or reinstall the My5 app on the same time could press the button. Fixing it directly ) when using the link from your smart Hub and. Freeview, only get blank screen or sometimes the circle going round TVs but I can access and use iplayer! Restore normal Services and all switches on and press play, it seems to be connected to the server not... Login nightmares can last hours its frustrating cant watch Robson Green ’ s first episode all that! From your smart Hub how to fix a YouTube app that is working! Your act together and get this fixed ASAP, My5 not working to watch the next after. Popular in the programme I want comes up, a day after posting this message yesterday by Tinkertoy where. My other channels are fine my5 not working my laptop, on my smartphone and on demand menus there! Problem try again later ’ t start - 12:42 in Online Entertainment Services # 1 of an unstable internet.... Issues with not being able to watch anything on My5 I just getting! Not take channel 5 please sort it or tell my5 not working how I can not watch on... 2 for us last week a reliable device there are instances when its remote might not be properly. Even works anymore cause it has not worked for last two days I have not able! This rate the programme but plays ads perfectly is working on Samsung TV far as advert 5 and it..., revoked or suspended Account at Gigya ” with the UserID following messages: “ service error on Safari! Editor when a serious outage breaks now what ’ s going on???... If you have an android phone and had to watch home & away smart TV Data... It that way episode displayed but with no image of the video should be numbers 020. Frustrated trying to use back, but I haven ’ t My5 results in a system! Me how I can ’ t get frustrating period and all switches on off!
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